Chris Voss is a former FBI hostage negotiator who spent over 20 years working on high-stakes negotiations involving international kidnappings and domestic crises. His expertise lies in understanding human psychology and using empathy and active listening to influence outcomes. Voss’s career with the FBI saw him leading negotiations in some of the most dangerous situations, from gang conflicts to terrorist operations, and his experiences are reflected in the practical advice offered in his book “Never Split the Difference” (published as “Arta negocierii” in Romanian).

After retiring from the FBI, Voss founded The Black Swan Group, a company dedicated to teaching negotiation strategies to individuals and businesses. His approach, grounded in both psychological insight and real-world experience, has made him a sought-after speaker and consultant in various industries. Voss’s contributions to the field of negotiation continue to shape how professionals approach complex interpersonal interactions.